Terms & Conditions

Introduction

These Terms & Conditions govern the provision of services by Newbridge Care Ltd ("Newbridge Care", "we", "our", or "us").

By engaging with our services, booking consultations, or making payment for services, you ("the client", "you", or "your") agree to these Terms & Conditions.

About Newbridge Care

Newbridge Care provides non-clinical personalised wellbeing, planning, and life support services designed to complement clinical care. Our services may include:

• Personalised Support Plans
• Emotional wellbeing support
• Lifestyle and wellbeing guidance
• Advance care planning support
• Future planning consultations
• Power of Attorney guidance
• Family support and coordination
• Wellbeing and planning consultations
• Support during periods of uncertainty or transition

Newbridge Care is a non-clinical service. We do not provide:

• Medical diagnosis
• Medical treatment
• Psychiatric services
• Emergency or crisis intervention services
• Legal advice
• Financial advice

Clients should continue to seek support from appropriate healthcare professionals, emergency services, legal advisors, and other qualified professionals where required.

Nature of Services

Our services are intended to provide supportive guidance, wellbeing support, practical planning assistance, and personalised consultations. While we aim to provide high-quality professional support, outcomes cannot be guaranteed.

Clients remain responsible for their own decisions, actions, healthcare choices, and engagement with relevant professionals.

Appointments & Bookings

Appointments may be conducted:

• In person
• By telephone
• Via video consultation

Bookings are subject to availability. A booking is confirmed once the appointment has been agreed and any required payment or deposit has been received.

Newbridge Care reserves the right to decline or discontinue services where appropriate.

Fees & Payment

Fees for services will be discussed and agreed in advance. Unless otherwise agreed in writing:

• Individual consultations must be paid in full before the appointment.
• Package payments must be paid before services commence.
• Packages and consultation fees are non-transferable.

Payment methods will be confirmed at the time of booking. Failure to make payment may result in cancellation or suspension of services.

Cancellation and Rescheduling Policy

We understand that circumstances can change. Clients are requested to provide at least 48 hours' written notice for cancellations or rescheduling.

• Where less than 48 hours' notice is provided, Newbridge Care reserves the right to charge the full appointment fee.
• Missed appointments without notice may be charged in full.
• Newbridge Care reserves the right to reschedule appointments due to unforeseen circumstances.

Packages & Ongoing Support

Packages and ongoing support arrangements are designed specifically for the individual client.

• Unused consultations included within packages must normally be used within the agreed support period.
• Unused consultations are non-refundable unless otherwise agreed.
• Monthly support arrangements may be reviewed periodically to ensure they remain appropriate.

Confidentiality

Newbridge Care is committed to maintaining client confidentiality. Information shared during consultations will normally remain confidential unless:

• The client provides consent to share information
• There is a safeguarding concern
• There is risk of serious harm to the client or others
• Disclosure is required by law or professional obligation

Further information regarding confidentiality and data handling is available within our Privacy Policy.

Data Protection

Newbridge Care processes personal data in accordance with UK data protection legislation, including UK GDPR and the Data Protection Act 2018. We take reasonable steps to protect personal information through secure systems and professional handling procedures.

Clients have the right to request access to their personal information in accordance with applicable law. Please see our Privacy Policy for full details.

Client Responsibilities

Clients agree to:

• Provide accurate information where reasonably requested
• Engage respectfully during consultations
• Notify Newbridge Care of relevant changes where appropriate
• Continue to access medical or emergency support where necessary

Newbridge Care reserves the right to discontinue services where behaviour is abusive, threatening, inappropriate, or unsafe.

GP and Professional Communication

With client consent, Newbridge Care may communicate with GPs, healthcare professionals, family members, legal representatives, and other professionals involved in the client's care and support. Information shared will be limited to what is appropriate and necessary.

Emergencies and Crisis Situations

Limitation of Liability

To the fullest extent permitted by law:

• Newbridge Care shall not be liable for indirect or consequential losses.
• Our total liability relating to services provided shall not exceed the amount paid for those services.

Nothing within these Terms & Conditions excludes liability where it would be unlawful to do so.

Intellectual Property

All written materials, plans, templates, branding, website content, and documentation produced by Newbridge Care remain the intellectual property of Newbridge Care Ltd unless otherwise agreed in writing.

Clients may use documents for personal use only and may not reproduce or distribute them commercially without permission.

Complaints

We aim to provide a professional, compassionate, and high-quality service. If you have concerns or wish to make a complaint, please contact:

Amendments

Newbridge Care reserves the right to update these Terms & Conditions periodically. The most recent version will apply to future services and bookings.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Contact Details

• Website: www.newbridgecare.com
• Email: services@newbridgecare.com

© Newbridge Care Ltd. All rights reserved.